Frequently Asked Questions
Everything you need to know about our authentic Icelandic knitwear and heritage pieces.
What makes Icelandic wool unique compared to other wool types?
Icelandic sheep have a unique double-layered coat consisting of 'tog' (long, water-repellent outer fibers) and 'thel' (soft, insulating inner fibers), making our sweaters both breathable and exceptionally warm.
Do you ship your Icelandic products internationally?
Yes, we ship worldwide directly from Iceland. We offer both standard international shipping and express courier options to ensure your heritage pieces arrive safely at your doorstep.
How should I care for my Lopapeysa (Icelandic sweater)?
Icelandic wool is naturally antibacterial and rarely needs washing. We recommend airing your sweater out in fresh air. If washing is necessary, use lukewarm water and mild wool soap, and always lay it flat to dry.
What is your return policy for fashion items?
We offer a 30-day return policy on all unworn items with original tags. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide with measurements in both centimeters and inches. Since many of our items are hand-knit, we recommend comparing the measurements to a sweater you already own for the best fit.
Are your products ethically sourced?
Absolutely. We work directly with local Icelandic knitters and certified manufacturers to ensure fair wages and the highest animal welfare standards for the sheep that provide our wool.